My EcoTracker isn't working—will deleting it help?
This article addresses the question of whether it might be a sensible decision to remove the EcoTracker from the everHome account.
The answer to this question is extremely clear: No – there is absolutely no need to delete the EcoTracker independently. Such a step is only recommended if our support team explicitly instructs you to do so.
Why should you not delete the EcoTracker?
- Deleting the EcoTracker does not resolve existing issues.
- The deletion process results in the irreversible loss of all your data.
- Deleted data cannot be restored.
This means: If you delete the EcoTracker, you will permanently lose all previously collected information without gaining any benefit from this action.
What should you do if problems occur?
If you are experiencing difficulties with your EcoTracker, we recommend the following steps:
👉 Please contact our support team. We are here to assist you and help resolve the issue – without causing any loss of your data.
In summary: Only delete the EcoTracker if our support team explicitly instructs you to do so. In all other situations, the rule is: Your data should remain intact – contact our support for any issues.
