I haven't received a response from support – what should I do?
In this article, you will learn what to do if you have not received a response after your support request.
After creating a ticket in the support system, you will usually receive a confirmation email within a few minutes. This lets you know that your request has successfully reached us.
If you don’t see a response, please check the following points first:
- Check your spam or junk folder – sometimes the email ends up there by mistake.
- Correct email address attached to the ticket? – make sure you’re using the email address linked to your everHome account.
- Note down the ticket number – it’s included in the confirmation email. With this number, we can process your request more quickly.
Our Support Hours
Our support hours are Monday to Friday, 8:00 am to 5:00 pm. During this period, we process incoming enquiries on a first-come, first-served basis.
Please note that, depending on the volume of enquiries, processing times may be longer and a response may not necessarily be provided on the same day. Enquiries received outside our support hours will be processed on the next working day.
If nothing arrives despite this
Please wait at least one business day – sometimes our support team is experiencing high demand.
If you have neither a confirmation nor a response after this time, please create a new ticket. If possible, include the ticket number from your first request.
In summary:
- No response? Check your spam folder.
- Keep your ticket number handy.
- Processing takes place Mon–Fri, 8:00 AM–5:00 PM.
- After one business day, create a new ticket if necessary.
This ensures that your request reaches us securely and is processed quickly.
