New support system & knowledge base – what’s changing for you
Why we’re making the switch
We’ve migrated our ticketing system to a new platform so that we can better organise support enquiries and offer you more self-help options.
The new knowledge base helps you find answers yourself, 24/7.
Your benefits at a glance
- Knowledge Base: Step-by-step guides, frequently asked questions and tips on everHome — available at any time.
- Simpler enquiries: Submit new support requests directly from the KB using the contact form.
What will happen to your existing tickets?
Your previous tickets will not be lost – we will continue to process all ongoing enquiries as usual.
However, during the transition phase, you will no longer be able to view these older tickets directly in the everHome world.
You will continue to receive emails regarding updates or queries about your case.
If you have any queries regarding an existing ticket: simply reply to the last email or use the new contact form, quoting the old ticket number.
How can you contact us now?
The new Knowledge Base and contact form are available immediately — you have been automatically redirected here.
There may be occasional delays during the transition period.
We are doing our utmost to ensure a smooth transition and look forward to your feedback on the new system.
Thank you for your understanding.
