No data transmission with EcoTracker for electricity meters from manufacturers Logarex and Holley
Published:
Problem: The EcoTracker is not displaying any data, even though it is correctly attached to the electricity meter.
Cause
- The EcoTracker automatically performs a search every time it restarts. It is therefore not necessary to add it manually again.
- In most cases, the cause lies not with the EcoTracker itself, but with the electricity meter.
- Meters from the manufacturers Logarex and Holley are particularly affected. These often suffer from a fault in the optical interface. This causes the meter’s transmitting unit to fail, meaning that no data is transmitted.
Solution steps
- Ensure that the EcoTracker is positioned centrally on the electricity meter and that the label is facing forwards and is legible.
- Restart the EcoTracker.
- The search process will run automatically.
- It is not necessary to add the device again.
- If no data is still visible, it is highly likely that the electricity meter is faulty.
Note:
- Most meter operators are aware of this issue.
- Many meters from the manufacturers Logarex and Holley are currently being replaced in large numbers.
- Please contact your meter operator directly and inform them of the fault.
Translated with DeepL.com (free version)
